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Analytics: The New Competitive Landscape Differentiator

There is increasing evidence that intelligent use of data – to gain understanding and to anticipate results – is becoming the foundation for success in the new landscape of insurance.  A number of...

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The New Reality of the Insurance Marketing Function

As a longtime insurance expert, I’ve noticed interesting changes taking place in the industry. While insurance carriers continue spend a large portion of their technology budget on underwriting, policy...

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Baby Boomers’ Impact on Personal Injury Claims

Population demographics may soon play a major role in the way personal injury claims — particularly accident benefits claims — are handled in Canada.  The real question is, what can be done proactively...

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Latest Stakeholder in Major Systems Projects? The Consumer

Before final sign-off on major projects, senior executives usually extract promises (accompanied by career-limiting threats) from the project manager or executive sponsor to the effect that the company...

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